Refund Policy

Effective Date: June 11, 2026 | Last Updated: June 11, 2026

1. Introduction

Welcome to Dewey's Pizza. We are committed to delivering high-quality food and an exceptional dining experience with every order. However, we understand that issues may occasionally arise — whether related to order accuracy, food quality, delivery problems, or other concerns. This Refund Policy has been established to ensure fair and transparent handling of all refund and cancellation requests in accordance with applicable United States consumer protection laws, including the Federal Trade Commission (FTC) Act and relevant state consumer protection statutes.

By placing an order through our website deweyspizza-eat.top or any affiliated ordering platform, you agree to the terms of this Refund Policy. We encourage all customers to review this document thoroughly so they understand their rights and responsibilities.

2. Eligibility Conditions for Refunds

Refunds at Dewey's Pizza are evaluated on a case-by-case basis. In general, you may be eligible for a full or partial refund under the following circumstances:

• Incorrect Order: You received an item that was different from what you ordered (wrong toppings, wrong size, wrong item).
• Missing Items: One or more items from your order were not included in your delivery or pickup bag.
• Food Quality Issues: The food you received was demonstrably undercooked, overcooked, spoiled, or otherwise unfit for consumption upon delivery or pickup.
• Significant Delivery Delay: Your order arrived significantly later than the estimated delivery time (generally more than 45 minutes past the quoted time), rendering the food unsatisfactory.
• Duplicate Charges: You were charged more than once for the same order due to a payment processing error.
• Order Cancellation: Your order was cancelled by Dewey's Pizza due to circumstances on our end (e.g., ingredient unavailability, store closure, technical error).
• Allergic Reactions Due to Incorrect Ingredients: If you specified dietary restrictions or allergens and your order was prepared incorrectly, causing an adverse reaction, you may be eligible for a refund subject to verification.

Refund eligibility is determined at the sole discretion of Dewey's Pizza management after a review of the claim and any supporting evidence provided.

3. Timeframes for Refund Requests

To maintain a fair and efficient refund process, all refund requests must be submitted within the following timeframes:

Requests submitted after the applicable deadline may be denied unless exceptional circumstances exist and are documented. We strongly encourage customers to contact us as soon as possible upon discovering an issue with their order.

4. Non-Refundable Items and Situations

Not all purchases or situations qualify for a refund. The following are generally non-refundable:

• Change of Mind: Refunds are not issued simply because you changed your mind about an order after it was prepared or delivered.
• Consumed Items: If the majority of the food has been consumed and you are requesting a refund based on quality, the request may be denied.
• Customization Errors Made by the Customer: If you made an error in customizing your order (wrong toppings, wrong crust, etc.) and the order was prepared exactly as submitted, no refund will be issued.
• Delivery Address Errors: If an incorrect delivery address was provided by the customer, resulting in non-delivery or delayed delivery, Dewey's Pizza is not liable for a refund.
• Promotional and Discounted Items: Items purchased under special promotions, limited-time offers, or at a significant discount may not be eligible for refunds unless there is a quality or accuracy issue.
• Catering Deposits: Deposits paid for catering orders are non-refundable once preparation has commenced (see Section 8 for cancellation terms).
• Third-Party Platform Orders: Orders placed through third-party delivery applications (e.g., DoorDash, Uber Eats, Grubhub) are subject to the refund policies of those platforms, and Dewey's Pizza may have limited ability to process refunds directly.

5. How to Request a Refund — Step-by-Step

To submit a refund request with Dewey's Pizza, please follow the steps outlined below:

1. Step 1 — Gather Your Information: Before contacting us, have the following ready:
   • Your full name
   • Order number or confirmation email
   • Date and time of the order
   • Description of the issue
   • Photos or videos (if applicable) documenting the problem
2. Step 2 — Contact Us: Reach out to our customer support team using one of the following methods:
   • Email: [email protected]
   • Website: deweyspizza-eat.top
3. Step 3 — Submit Your Claim: In your message, clearly state:
   • The specific issue you experienced
   • The refund or resolution you are requesting
   • Any supporting documentation (photos, screenshots, receipts)
4. Step 4 — Review Period: Our team will review your claim within 2–3 business days of receipt. We may contact you for additional information during this process.
5. Step 5 — Resolution: Once your claim has been reviewed, you will be notified of the outcome via email. If approved, your refund will be processed according to the timelines outlined in Section 6.

6. Refund Processing Times by Payment Method

Once a refund has been approved, processing times vary depending on the original payment method used. Please note that Dewey's Pizza initiates the refund promptly upon approval, but the time it takes for funds to appear in your account depends on your financial institution.

Dewey's Pizza is not responsible for delays caused by banks or payment processors. If your refund does not appear within the stated timeframe, please contact your financial institution before reaching out to us.

7. Partial Refunds

In certain situations, only a partial refund may be issued rather than a full refund. Partial refunds may apply in the following circumstances:

• Only a portion of the order was incorrect or missing (refund limited to the affected items).
• The order was partially consumed before the quality issue was identified.
• A portion of the order was satisfactory but one or more specific items were not.
• Delivery was delayed but ultimately completed and a portion of the food remained acceptable.
• The customer did not specify dietary restrictions or allergens during the ordering process, but a partial accommodation can be made.

The amount of a partial refund will be determined by Dewey's Pizza management based on the nature and extent of the issue. We will always strive to offer a fair resolution that reflects the actual value of the inconvenience experienced.

8. Cancellation Policy

We understand that plans can change, and we aim to accommodate cancellations where possible. Please review the following cancellation terms:

8.1 Standard Orders (Delivery and Pickup)

• Before Preparation Begins: If you cancel your order before our kitchen has begun preparing it, you are entitled to a full refund.
• During Preparation: Once preparation has started, cancellations may not be accepted. If a cancellation is approved at this stage, a partial refund may be issued to cover the cost of ingredients already used.
• After Dispatch (Delivery Orders): Orders that have already been dispatched for delivery cannot be cancelled. No refund will be issued for cancellations requested after dispatch.

8.2 Catering and Large Group Orders

• Catering orders require a deposit at the time of booking. This deposit is non-refundable if the cancellation occurs less than 48 hours before the scheduled service time.
• Cancellations made more than 48 hours in advance will receive a full refund of any deposit paid.
• Cancellations made between 24–48 hours before the event may receive a 50% refund of the deposit at management's discretion.

To cancel an order, please contact us immediately at [email protected] or visit deweyspizza-eat.top. Include your order number and the reason for cancellation.

9. Exchange Policy

In lieu of a monetary refund, Dewey's Pizza may offer an exchange or replacement in certain qualifying situations. Exchanges are subject to the following conditions:

• If your order contained an incorrect item, we will offer to prepare and deliver or make available for pickup the correct item at no additional charge, provided the original order remains largely uneaten.
• Exchanges must be requested within 1 hour of receiving your order to allow for timely preparation.
• Exchanges are subject to ingredient availability and store operating hours at the time of the request.
• Store credit may be offered in place of a physical replacement where an exchange is not logistically feasible (e.g., long-distance delivery, late-night orders).
• Dewey's Pizza reserves the right to offer a replacement or store credit instead of a monetary refund in appropriate cases.

10. Dispute Resolution

If you are not satisfied with the outcome of your refund or cancellation request, Dewey's Pizza encourages customers to pursue the following dispute resolution process:

10.1 Internal Escalation

Contact our customer service team at [email protected] and request that your case be escalated to a senior manager or owner. Please reference your original claim number or email thread so that your case can be reviewed promptly.

10.2 FTC and Consumer Protection Resources

If your complaint is not resolved to your satisfaction through internal channels, you have the right to file a complaint with the Federal Trade Commission (FTC) at ftc.gov/complaint or through your applicable state attorney general's consumer protection division. Dewey's Pizza complies with all applicable federal and state consumer protection laws.

10.3 Credit Card Chargebacks

Customers retain the right to dispute a charge with their credit card issuer or bank if they believe a transaction was unauthorized or that goods/services were not delivered as promised. However, we strongly encourage customers to contact us directly first, as we are committed to resolving issues fairly and promptly without the need for formal chargebacks.

10.4 Informal Negotiation

Both parties agree to attempt to resolve any dispute informally and in good faith before pursuing formal legal action. This includes direct communication via email to [email protected] with a detailed description of the concern and proposed resolution.

11. Modifications to This Policy

Dewey's Pizza reserves the right to modify, update, or revise this Refund Policy at any time without prior notice. Changes will become effective immediately upon publication on our website at deweyspizza-eat.top. The "Last Updated" date at the top of this page will reflect the most recent revision. We encourage customers to review this policy periodically to stay informed of any changes.

Continued use of our website or services following the posting of any changes constitutes your acceptance of those changes.

12. Contact Information for Refund Requests

For all refund inquiries, cancellation requests, or concerns related to your order, please contact Dewey's Pizza directly using the information below. Our customer service team is available during regular business hours and will respond to all inquiries as promptly as possible.

This Refund Policy was last reviewed and updated on June 11, 2026. It is intended to comply with applicable United States consumer protection regulations, including the Federal Trade Commission Act and relevant state-level consumer protection laws.